Hello! GCash takes your privacy very seriously. We want a safe digital and financial space for young people, so we work hard to protect your personal information. We do this in a way that follows international standards and Philippine law.
This privacy notice tells you how we handle your personal information and what we do to protect it. We always try to do things in the right way. Our goal is to be clear about what we do and why we do it. Here, we explain how we collect, use, share, keep, delete, and protect your information. We'll also explain how you can control what happens to your information, including your rights as a data subject.
Ask your parents or other trusted adults to join you in reading this Privacy Notice. They will help you understand why and how we process your personal information.
You can always:
We will always:
We will never:
GCash Jr. is a digital wallet designed for young people, like you, to help you develop good money habits. Thanks to our partners, you can pay bills, send money, shop online, and buy things using GCash Jr.
You can learn more about what you can do with your GCash Jr. account on our website.
What we mean by personal information is any information that could be used to identify you. This could be just your name and address; or, it could also include your mobile number, email address, a picture or recording of you. You control when and to whom you share your personal information. By sharing it to us, we use this information to enable the activities you can do with your GCash Jr. account.
We want to ensure a safe online environment for the youth. For more information about data protection for the youth, you can visit the National Privacy Commission’s website to look at resources about the Kabataang Digital campaign.
If you decide to open a GCash Jr. account, we will collect, process, and share various types of information. Don’t worry, we will keep and use them only until they are needed to accomplish the purposes they were collected for or to meet legal requirements.
We collect your personal information in several ways:
We partner with different government agencies and private businesses to provide a wide range of financial and lifestyle services. Sometimes, we need to securely share your personal information with them to give you the services you asked for:
We make sure to destroy your personal information securely so no one else grabs or uses it. We do this by following security measures that are standard in our industry. When the law says we can't keep your info anymore, we delete it.
For physical records, we shred them. For information stored on electronic media like tapes and hard drives, we completely erase them using secure wipe solutions so they can’t be read or restored. This makes the information unreadable and unusable anymore to others.
Your trust and privacy are important to us. As minors, you deserve extra care and protection. We aim to be clear about how and when we share your information, all while ensuring its safety and security.
There can be dangers and uncertainties (we call them risks) when you create a digital wallet. Someone might attempt to take control of your account (account takeover), pretend to be a family member to trick you into giving away your personal information (social engineering), or even use your cellphone without your permission (hacking). We want to keep your details safe so they won't be used the wrong way, get lost, or be accessed and used by someone you didn't allow. That's why we've added security measures to help protect against these risks. These security measures include:
We regularly check how information moves into and out of our computer systems to make sure it’s protected. We enforce organizational, physical, and technical security measures aligned with recognized industry standards and global best practices.
If we give your personal information to another company to help us with our services, we make them sign a special agreement. This agreement makes sure they follow the same rules we do to keep your information safe.
Additionally, we advise you to be on the lookout and always protect your passwords. Inform us immediately if you suspect your passwords have been compromised. Never share your MPIN or OTP. For more information on protecting your GCash Jr. Account, visit our Help Center.
When decisions are made about you using computer systems without human involvement, it’s called a process known as “automated decision-making.” We use automated decision–making processes in GCash Jr. accounts, like when we check the information you provide to prevent fraud. We also use this to ensure that only age-appropriate services are provided to GCash Jr. accounts.
You have several rights under the law as data subjects:
For more information about your privacy rights, you can visit the National Privacy Commission’s website to look at resources about the Rights of Data Subjects.
We'll handle all your requests to access, correct, or move your personal information unless there are legal reasons we can't. You can ask for a copy of any personal information we have about you. If you find a mistake, you can ask us to correct it.
We value your thoughts, feedback, and requests. If you need to talk to us, call us at 2882 (Customer Care).
We periodically update this notice to provide you with the most recent information on how we process and protect your personal information. Our goal is to keep up with the latest rules about data privacy and advancements in data security technologies. We recommend that you visit this page often to stay informed of any updates we make.
Last updated: 31 January 2024