Privacy Notice

Fuse is a lending company whose loan products and services are available in our partner platforms, like GCash. These are:
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1. Cash Loan: We offer cash loans that eligible customers may encash or use to buy goods and services. For example, through our GLoan program, customers can immediately receive the loaned amount directly through their GCash mobile wallet or to their bank/e-wallet of choice.
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2. Buy Now, Pay Later: Our buy now, pay later loans lets eligible customers buy goods and services from our partner merchants, including almost all scan-to-pay online merchants, and GLife merchants of GCash. This loan product may be repaid in installments.
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3. Borrow Load: A credit payment method that eligible customers may use to buy prepaid or broadband load, which they can repay within 30 days. This is currently available in the Buy Load feature of our partner platform GCash.
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4. Loan Management: We may provide loan management services to other financial institutions through our loan management systems, which includes collection of loan payments, tracking of payments and balances, payment reminders and other communications, updating of the disclosure statement, and submission of regular reports. 

You can learn more about our GCash-enabled loan products on our page.

1. To confirm your identity (Know-Your-Customer or KYC Information): Before you can qualify and avail yourself of our loan products and services, we need to know who you are. This is required by law. We also need to keep track of transactions and report any suspicious activities to financial regulators. This is because of rules about money laundering. When you apply for our loan products and services, you may send over your KYC Information from our partner platforms and we may collect additional information directly from you.
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2. To provide our loan products and services: We collect your personal data so you can easily avail yourself of our loan products and services. To qualify, we will assess your personal data, which includes your KYC Information, and conduct credit investigation. Further, if you are applying through our partners platforms like GCash, you may instruct us to ask for your GScore. To learn more about GScore, please see the GScore FAQs.
   
   The foregoing are the criteria we use to determine your eligibility for our loan products and services. These will give us an idea on your possible behavior as a borrower, your ability to pay, and the proper amount of credit you are entitled to.
   
   We may also use your personal data for payment collection, including the contact details of the character reference you gave us. By settling your loans on time, you can continuously enjoy our products and services.
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3. To perform loan management and other services for clients: We offer a variety of services, including the management of loans. In this instance, we may collect and process your personal data for our clients, based on the terms and conditions of our agreement with them.  
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4. ‍To personalize our loan products and services: We analyze your personal data to tailor our loan products and services just for you. By looking at your behavior and transaction history, we will understand what you like and need, and we can offer special deals, relevant recommendations, customized content, and personalized features that make your experience even better.
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5. To carry out product and market research: We may use your personal data to find trends and patterns and to improve and create new loan products and services that promote financial inclusivity for all Filipinos. We are able to introduce and launch these loan products and services because we study your needs.
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6. ‍To manage risk and prevent potential fraud and crime: We do risk analysis and fraud investigation and prevention to protect you, our partners, and our business. We also work with our partner platforms to ensure that no one else is pretending to be you and illegally availing of our loan products and services.  
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7. To improve our customer service and enhance your experience: Through the customer experience management team of our partner platforms, we may collect additional personal data to answer your questions better. Also, we record your calls and chats to improve and train our team. 
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8. To develop existing loan products and services and enhance system performance: To give you the best possible experience and value, we may use your personal data and study how you avail of and use our loan products and services to make them even better, and to make it easier for you to use our system.
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9. ‍‍To send you updates and other communications: We may use your personal data to send you important updates on your loan account, the other loan products and services you use, new features, security alerts, and other relevant communications.
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10. To advertise relevant services and products: We use your personal data for targeted advertising to show you offers, promotions, and suggestions that match your interests. We also aim to give you personalized advertisements by studying how you use your loan accounts and our loan products and services, your usage patterns and preferences. 
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11. To manage the recruitment process and keep employment records: If you work with us, have worked with us, or are interested in joining us, we process the personal data you shared in your resume and application forms. This includes data about your education, test results, job offer, background checks, and medical assessments. We also keep your personal data while you work with us and even after you leave, like details about your pension and other benefits, bank account, addresses, beneficiaries, and emergency contacts.

We follow international standards and the laws of the Philippines in handling your personal information. In line with this, we may also share, disclose, collect, and transfer your personal data, pursuant to the following:

1. Your Instruction. To facilitate your use of our loan products and services, we may, upon your instruction and acting on your behalf, collect your personal data from our partner platforms or other partners. At your request, we may also disclose or transfer your personal data to third-parties. In doing so, you are actively exercising your right to data portability.
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2. Service Provider. We may be engaged by a company to provide services that involve the processing of your personal data, particularly, when you are availing yourself of their products and services. In this case, we may be required to disclose or transfer your personal data to such companies.
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3. Joint Controllership. We may enter into an arrangement with a company in which we both exercise control over your personal data. Consequently, while we may disclose or transfer your personal data to them, we cannot direct their processing of your personal data.

We collect your personal data in several ways:

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1. Direct Interactions: When you avail yourself of our loan products and services through our partner platforms, we may still directly collect additional personal information from you. This also happens when you become one of our merchants or partners, apply for a job, participate in recruiting events, visit our trade activation booths, fill up our forms through online platforms, contact us for assistance, and others. 
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2. Via Our Partner Platforms: When you avail yourself of our loan products and services through our partner platforms, you instruct them to disclose your personal data to us. This includes your KYC information and other additional data that may be considered in your GScore.
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3. Via Our Website: We collect data when you interact with us on our website or when you participate in our contests and events.
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4. Through Various Channels: This includes forms, and app pages managed by us or our service providers. For instance, when you buy a product from a partner's website and select our loan product as your payment method, we collect your data to process the payment.
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5. From Our Partners and Affiliates: For example, from your company's human resources department if they use our loan products and services to provide you additional employee benefits.
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6. From Other Third-Parties: For instance, we receive or send your personal data when you exercise your right to data portability (that is, your right to move, copy or transfer your personal data from one company to another).
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7. From Your Friends, Family Members, or Former Employers: For example, if we reach out to them for payment collection, when they make a referral, provide reference information or make you their emergency contact person.
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8. From Third-Party Recruitment Agencies: This happens when you submit your resume or create a public profile accessible to a third-party recruitment agency engaged to source talent for us.
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9. ‍From Credit Investigators and Third-Party Background Verification Providers: This could be when we conduct credit investigation and background checks on the information you provided in your job application.

We collaborate with various institutions, merchants, billers, outlets, and others to provide a wide range of loan products and services. On occasion, we also securely share and collect your personal data with these parties to provide the loan products and services you asked for:

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1. Fuse Affiliates: As part of our business and operations we may work with different companies affiliated with us. For example, you can avail yourself of our loan products and services through our partner platforms and affiliates like GCash. In relation to this, we may share your loan performance to GCash, such as the balance of your loan and repayment history, so that GCash may include this in the computation of your GScore. One of the ways you can unlock more of our products and services by improving your GScore.
   
   Some other companies affiliated with Fuse are GCash and BlockG Virtual Assets, Inc. (BlockG), its parent company Globe Fintech Innovations, Inc. (GFI) and GFI’s stakeholders Globe Telecoms, Inc. and ANT Group.
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2. Financial Institutions and Loan Investing/Purchasing Companies: To consistently provide you with high-quality loan products and services we may share your personal data with other financial institutions and loan investing/purchasing companies. For instance, as part of our efforts to manage our assets, we may sell or assign our loan accounts and our non-performing loans and assets, which may involve the sharing of your personal data with other trusted financial institutions. 
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3. Credit Investigation Agencies: To deliver our loan products and services, confirm identities, evaluate creditworthiness, manage risks, prevent fraud and crime, and more, we may share your personal data to our credit investigation agencies.
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4. Partners: We may collaborate with different institutions, merchants, billers, outlets, and others to offer you a broad range of loan products and services and to reach more potential borrowers. For example, if you participate in a promotion with our partners, we may share your personal information, promo subscription, and redemption records with them. 
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5. Service Providers: We also share your personal data with trusted service providers who assist us in making our loan products and services seamless and efficient. They help us in various ways, such as loan management, loan collection, payment processing and reminders, answering your questions, analyzing data, managing risk, preventing fraud, preparing reports, and more. They play a big role in making sure that our loan products and services run smoothly for you.
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6. Fraud and Crime Prevention Partners: We are dedicated to protecting you and the other users of our loan products and services from fraud and other crimes. By sharing some of your personal data, we contribute to a safer and more transparent financial ecosystem. This protects you and the broader financial community. 
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7. Law Enforcement Agencies, Regulatory Bodies, and Courts: We may share your personal data with law enforcement agencies, regulatory bodies, courts, and other public authorities. We will only do this if required by law or to protect our rights, prevent fraud, and ensure the safety of the users of our loan products and services and the public.
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8. ‍Changes within Fuse: If we decide to join forces with another company, or if we get bought by another company, or we sell our assets or part thereof, we might have to share your personal information with the other company involved. If this happens, we will make sure to tell you ahead of time if your information will be given to another company or if there will be new rules about the privacy of your information.

We make sure to destroy your personal data securely so it can't be retrieved or used. We do this by following security measures that are standard in our industry. Once laws or regulations no longer require us to keep your personal data, we start to dispose of it.  

For physical records, we destroy them by shredding. For data stored on electronic media like tapes and hard drives, we completely erase them using secure wipe solutions so they can’t be read. This makes the data unreadable and unusable without authorization.

To keep you updated with our latest loan offers and features, we use some of your information for advertising. We may utilize any one or combination of the following way to do it:

1. Collecting Your Information: We may gather certain personal details about you, your usage of our loan products and services, your actions within our partner platforms, and your advertising data (depending on your device settings). We analyze these to better understand your general interests and needs.
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2. Profiling: We may use the information we collect to make a “profile” about you. Our aim is to gain a broad understanding of what you might prefer and to suggest loan products and services that align with your preferences. This profile allows us to provide any biases that may impact your experience in our partner platforms. For example, we may use your age to ensure that you receive only ads that you are eligible for.
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3. Targeted Ads: We may use your profile to show you ads that we think you might be interested in. Rather than showing the same ad to everyone, targeted ads aim to deliver more relevant content to each individual user. Also, a part of targeted ads is determining whichg ads are suitable to be shown to you. For example, we will not show you ads for loan products and services which are not available in your location.
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4. Ad Preferences: This empowers you to choose your advertisements. You may take control of your online experience by customizing the advertisements you see through some of our partner platforms. For example, in GCash, if you ever want to adjust your preferences and interests, you can easily disable ad preferences.
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5. Working with Partners: We sometimes work with trusted partners, like advertising companies, to help us show you personalized ads. These partners only get access to coded and anonymous information. They are required to keep your information confidential and comply with laws about protecting your information.

Your trust and privacy are paramount to us. Hence, we aim to be transparent about how and when we share your personal data, all while ensuring its safety and security.

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We recognize the risks involved when we process your personal data so that you can avail yourself of our loan products and services. These risks include account takeovers, social engineering, hacking, and more. To counter these risks, we implemented several security measures to protect your personal data, whether it's in paper or electronic format. We have also taken reasonable steps to secure your data from misuse, interference, loss, unauthorized access, modification, and unauthorized disclosure. These steps include:

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• Restricting Access: Only certain people are allowed to see your personal data.

• Encryption: We code your personal data to keep it private when it’s being stored and sent. Encryption is like turning your personal data into a secret code, which can only be understood by those who have the key.

• Multi-factor authentication (MFA): Our partner platforms, where our loan products and services are available, uses MFA. This means you need more than one factor before you can access their apps. 

We also regularly assess data flow in and out of our systems to further enhance data protection. We enforce organizational, physical, and technical security measures aligned with recognized industry standards.
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If we entrust your personal data to one of our partner platforms and/or service providers, we ensure they take appropriate measures through contractual arrangements in line with our Data Privacy and Information Security Policies.

Additionally, we advise you to stay vigilant and always protect your credentials. Inform us immediately if you suspect your credentials have been compromised. Never share your mobile PIN (MPIN) or one-time password (OTP). For more information on protecting your loan and GCash account, visit our Help Center.

We may make decisions about you using computer systems without human involvement, a process known as automated decision-making. We do this to get a better understanding of you as a customer. By examining your past transactions, repayments, and account balances, we can understand your financial habits, creditworthiness, and behaviors. This process also helps us anticipate your future needs, such as when you might require additional credit. For instance, we may pre-qualify you for our loan products and services with one of our partner platforms, GCash. This will depend on your initial GScore which is based on your transaction history with GCash. To learn more about GScore, please refer to the GScore FAQs.

Under the Data Privacy Act of 2012, you have several rights:

• You can be told about how we handle your personal data (right to be informed).
• You can access the personal data we have about you (right to access).
• If we're processing your personal data based on consent or legitimate interest, you can object (right to object).
• You can ask us to stop, withdraw, block, delete, or destroy your personal data (right to erasure or blocking).
• If your data privacy rights have been violated and you've suffered damage, you can claim compensation (right to damages).
• If you feel that your personal data has been misused or your privacy rights have been violated, you can file a complaint with the National Privacy Commission (right to file a complaint).
• You can dispute and have any mistakes or errors in your personal data corrected (right to rectify).
• You can ask us to securely move, copy, transfer, or request for your personal data from one company to another (right to data portability).

For more information about your data privacy rights, you can visit the National Privacy Commission’s website to look at resources about the Rights of Data Subjects.

We'll handle all your requests to access, correct, or move your personal data unless there are legal reasons we can't. You can ask for a copy of any personal data we have about you. If you find a mistake, you can ask us to correct it.

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We value your thoughts, feedback, and requests. If you need to talk to us, you can email us at fuse.dataprivacy@mynt.xyz (Data Protection Officer) or call us at 2882 (Customer Care).

We periodically update this notice to provide you with the most recent information on how we protect your personal data. Our goal is to keep up with the latest rules about data privacy and advancements in security technologies. We recommend that you visit this page often to stay informed of any updates we make.

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Current Version: As of 01 January 2024